Support
Service

SERVICE

QSTECH focus on a long-term partnership rather than one-time business; Immediate reaction to customer’s need. As long as you have pur-chased the display from us, even beyond the warranty period, we will provide the first-time help for you to solve any problems that might happen to the display.

WARRANTY

QSTECH would offer two-year warranty generally, please refer to the official Warranty document for

more details.

 

TRAINING

The customer may dispatch inspectors (2 persons) to our fabrication factory for FAT (factory acceptance test) of the goods before shipment QSTECH also provide professional courses to help customer better understanding our LED display according to QSTECH Training Outline(3 days). QSTECH will afford local meals and transportation in Xian for the visiting inspectors.

1.  Factory visit and products introduction.

2.  Training on display operation.

3.  Training on maintenance and repair of display systems.

4.  Practice exercises of the above training.

Customized training courses can be provided upon request.

 

FAT

QSTECH welcomes customer to come to our factory for FAT (Factory Acceptance Test), but it's optional for customer and they can waive on-site inspection based on review or approval of the display photos.


SHIPPING

1. Package ways: carton box (modules wrapped in static-free bubble bags and static-free foam) + pallet(wrapped by plastic film);




2. The pallet quantity, weight and dimension of the packaged goods for this project.

3. Customer can do the shipping by themselves and we will cooperate with the forwarder to pick up the goods. We also would like to do the shipping for our clients if request.

4. The estimate shipping costs are as following (it's only for your reference, the shipping cost rate always varies, please refer to the final shipping quote)

 

INSTALLATION

 
QSTECH may dispatch up to 1 engineer to the Buyer’s installation site to instruct the on-site installation of the goods for 3 days. The buyer shall bear the round trip airfare, local hotel cost, meals and local transportation for QSTECH’s engineer. Labor charge will be $150.00/day/engineer for this engineer taken by the buyer if the installation days exceed 3 days due to the buyer’s reason.

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